Safety Recalls

This page is the canonical public register of safety recalls affecting products sold or rented through the ChefSphere Tools Marketplace. It supports our obligations under Regulation (EU) 2023/988 — the General Product Safety Regulation ("GPSR") — in particular Art. 33 (recall cooperation), Art. 35 (information to buyers), and Art. 37 (buyer remedies). It supplements the Tools Marketplace Terms, the Tools Buyer Terms, the Tools Seller Agreement, and the In-Person Safety addendum.

1. Where the current recall list lives

The live recall register is available at /legal/safety-recalls/active and is also reachable as a machine-readable JSON feed at /api/v1/safety/recalls. Each entry contains:

• the product identifier (listing ID, model, manufacturer, SKU, batch or serial range where available);
• the date the recall was opened on ChefSphere;
• the safety reason (physical hazard, electrical hazard, chemical hazard, CE non-conformity, cross-reference to the EU Safety Gate reference where one exists);
• the affected region;
• the remedies the buyer may choose from (see §3);
• contact information for the buyer-side action (usually the Seller's contact + a ChefSphere escalation email);
• current status (ACTIVE, COMPLETED, WITHDRAWN).

If the live register currently shows no active recalls, that is the honest and default state. A non-empty register is not the norm — it is an exception that we publish the moment we become aware of a qualifying incident.

2. How a recall is opened

A recall is opened on ChefSphere when any of the following events occurs:

1. A Seller or Owner who placed the product on the EU market notifies ChefSphere under Art. 9 or Art. 20 GPSR that the product presents a risk.
2. A competent authority (national market-surveillance authority, EU Commission under the Safety Gate / RAPEX system) issues a recall order or advisory that matches one or more of our listings.
3. ChefSphere's own monitoring of the EU Safety Gate, of national authority publications, or of a substantial volume of buyer incident reports, indicates that a product presents a risk to the health or safety of consumers.

Once a recall is opened we (i) flag the affected listings as suspended, (ii) publish the entry on this page and on the JSON feed, (iii) notify affected buyers via in-app push and email where the purchase record identifies them, and (iv) cooperate with the competent authority, including providing the traceability data retained under Art. 9(2) GPSR for 10 years.

3. Your remedies — Art. 37 GPSR

If you purchased an item now subject to a recall, under Art. 37 GPSR you may choose, free of charge, between:

• Repair — the Seller (or, where the manufacturer offers direct repair, the manufacturer) brings the product into conformity.
• Replacement — the Seller delivers an equivalent product in conformity.
• Adequate reimbursement — refund of the purchase price, proportionate to use where the regulation allows.

The remedy is available regardless of the deadlines in the Tools Return & Refund Policy. Your statutory rights under Directive (EU) 2019/771 (sale of goods) continue to apply in parallel where the Seller is a professional.

4. How to exercise a remedy

1. Confirm your purchase is affected. Check the recall entry on this page or in the in-app notification we sent you.
2. Open a recall claim from your order page in-app, or reply to the recall email we sent you.
3. Choose your remedy (repair / replacement / reimbursement).
4. Return the item per the instructions in the recall entry. The Seller bears the return-shipping cost for worldwide-shipped orders; for in-person orders the parties agree a return handover, or the Seller reimburses the return postage if a physical return is required.
5. The Seller or ChefSphere (for Official Ebooks or ChefSphere-led recalls) completes the remedy within the statutory deadline. If the Seller fails to act, ChefSphere may step in under the Tools Marketplace Terms §16 to enforce the outcome from the Seller's reserve or, for a Lite Seller, through direct enforcement against the Seller's account.

5. If you have an accident involving a product — Art. 20(2) GPSR

If a product purchased or rented through the Marketplace causes an accident, near-miss, injury, fire, electrical or chemical incident, or any other serious safety event, treat the situation as described in the In-Person Safety §10.1 lifecycle:

1. Attend to the injured person first. Call emergency services (112 in the EU, 999 in the UK, 911 in the US).
2. Preserve evidence. Keep the product, packaging, and documentation; photograph the scene where safe.
3. Report to ChefSphere. Use the in-app "Report an accident" action or write to [email protected]. Include the order or rental ID, date and place, a description of what happened, photos, and any medical or police reference.
4. Seller / Owner duty (Art. 20(2) GPSR). A professional Seller must notify the competent authority through the Safety Business Gateway and inform ChefSphere within the deadlines in the Seller Agreement §7.
5. Follow-up. ChefSphere cooperates with the competent authority, retains order metadata and chat / photo evidence for the statutory period, and notifies the affected users directly if a recall is triggered.

6. Sellers — your recall-cooperation duties

A professional Seller or Owner whose listing becomes subject to a recall, a voluntary corrective action, or a Safety Gate match must, per the Seller Agreement §7:

• notify ChefSphere within 72 hours of becoming aware;
• cooperate with the competent authority's instructions;
• offer affected buyers the Art. 37 remedies regardless of the Return & Refund deadline;
• bear the cost of implementing the recall;
• retain traceability documentation for 10 years under Art. 9(2) GPSR.

Failure to cooperate is a material breach of the Seller Agreement and may result in forced remediation from the Seller's reserve, suspension of the Seller account, and — for repeated or knowing failures — termination and referral to the competent authority.

7. Digital-only products

The GPSR applies to physical consumer products. Ebooks and purely digital content are out of scope. Where an ebook bundle ever includes a physical component, the GPSR obligations above apply to that component, and the Ebook Marketplace Terms cross-reference this page.

8. EU Safety Gate cross-reference

Where a recall has a Safety Gate reference, we link it on the recall entry so that you can consult the independent authority source. The Safety Gate alert is the authoritative source for the underlying market-surveillance action; ChefSphere's entry describes how the action is implemented on our Marketplace.

9. Record retention

• Active and closed recall entries are retained indefinitely on this page, because they are material public safety information.
• Evidence tied to individual recall claims (order data, chat, photos) is retained for 10 years from the date the product was placed on the market, as required by Art. 9(2) GPSR.

10. Changes

We update this page whenever a recall is opened, updated, or closed. The index at the top of the live register shows the last material change. This cover document is updated when our recall process or the applicable law changes materially; the effective date and version at the top of this page control.

11. Contact

• Product-safety incident reports: [email protected] or the in-app "Report an accident" action.
• Recall-specific questions: [email protected].
• Seller single point of contact with national authorities (Art. 22(2) GPSR): [email protected].